WEBSITE TERMS AND CONDITIONS
Last Updated: March 5, 2026
Introduction
These Terms and Conditions (“Terms”) form a binding legal agreement between you (“User,” “you,” “your”) and OLA Vacations Inc. (“OLA Vacations,” "OLA," “we,” “us,” “our”). By accessing or using OLAVacations.com (the “Site” or the "Website") and our travel booking services (the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use of the Site and Services immediately.
About OLA Vacations
OLA Vacations is a travel services provider offering cruise vacations, travel packages, tourism experiences, and related customer support services. OLA operates as an agent for third-party suppliers such as cruise lines, hotels, transportation companies, tour operators, and insurance providers (“Suppliers” or "Providers"). Your booking may be subject to additional Supplier terms, which you agree to comply with. OLA Vacations does not own, manage, operate, or control Suppliers. OLA makes no representations or warranties regarding the services provided by such suppliers.
Scope of These Terms
These Terms govern your access and use of (i) the Site and Services; (ii) booking rules, cancellations, pricing, and refunds; (iii) content submissions and acceptable use; intellectual property rights; limitations of liability and disclaimers; and your privacy rights and data collection practices.
Acceptance and Modification of Terms
We may modify these Terms at any time. Updated Terms will be posted with a new “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance.
Eligibility, Permitted and Prohibited Uses
Eligibility
Use of the Website is permitted only for individuals who are 18 years of age or older and legally capable of entering into binding agreements.
Permitted Personal Use
You may use the Site solely for personal, non-commercial purposes such as browsing and booking travel.
Prohibited Uses
You may NOT scrape, extract, copy, or harvest data from the Site; use robots, spiders, scripts, or automation tools; post unlawful, defamatory, harmful, or infringing content; reproduce or distribute Site Materials; attempt to circumvent security measures or interfere with the Site's security operations; attempt to gain unauthorized access to OLA systems or servers; make false bookings or fraudulent reservations, or otherwise make bookings on behalf of another person without authorization; or use the Site for any unlawful or fraudulent activity. OLA reserves the right to suspend or terminate access for violations of these Terms.
Privacy, Cookies, and Consent Management
Your use of the Site is subject to our Privacy Policy and Cookie Policy. We collect data using cookies, pixels, web beacons, mobile identifiers, and tracking technologies to operate the Site, personalize your experience, detect fraud, and comply with regulatory requirements. We honor Global Privacy Control (GPC) signals and manage consent through a certified Consent Management Platform (CMP).
User Accounts and Security
You are responsible for safeguarding your account credentials. Any activity under your account is your responsibility. Notify us immediately of suspected unauthorized use.
Booking Terms, Payments, and Fees
Bookings
All bookings made through the Website are subject to (i) availability; (ii) Supplier-specific rules, including cancellation, refund, and change in policies; (iii) payment deadlines, and (iv) travel documentation requirements. OLA acts solely as an intermediary. All travel services are provided directly by Providers.
Service Fees
We may charge non-refundable service fees for bookings, modifications, cancellations, or support.
Payment
OLA uses secure third-party payment processors. By submitting your payment, you authorize OLA to charge your payment method for the total transaction amount.
Price Accuracy and Errors
Prices listed on the Site may change at any time and are not guaranteed until your booking is confirmed. Prices listed on the Site do not include taxes, fees, or charges unless expressly stated.
Pricing errors may occur. We reserve the right to correct errors and cancel or revise bookings. You will be notified and may choose to accept or cancel.
Changes and Cancellations
Provider-specific policies apply. All cancellations must be submitted in writing or through the portal.
No-Shows
Failure to arrive or check in constitutes a no-show and is non-refundable.
Chargeback; Payment Disputes
You agree not to initiate any chargeback or payment dispute unless you have first contacted OLA Vacations to resolve the issue. Fraudulent chargebacks may result in recovery actions including collection costs and attorneys’ fees.
Force Majeure
OLA is not liable for delays, cancellations, or failure to perform resulting from events outside of its reasonable control, including natural disasters, pandemics, strikes, terrorism, war, government actions, infrastructure failures, or Provider bankruptcy.
Insurance
Travel insurance is strongly recommended. Insurance products, if offered, are provided by third-party insurers. OLA does not underwrite insurance, is not responsible for claim decisions, and will not be liable for coverage denials.
Refunds
All booking changes, cancellations, and refunds are governed by Provider policies, not OLA’s. OLA does not control Provider refund timelines and is not liable for Provider's refusal to honor a refund. It is your responsibility to review all Provider-specific rules before completing your Booking. OLA reserves the right to charge an administrative fee for processing changes.
Travel Requirements and Responsibilities
You are solely responsible for:
(i) Providing accurate passenger information (names as they appear on passports, dates, etc.).
(ii) Obtaining all required travel documents, including passports, visas, health certificates, and vaccinations.
(iii) Complying with all customs, immigration, and government requirements.
(iv) Understanding Supplier rules (boarding times, luggage limits, conduct policies, etc.), and complying with Supplier boarding requirements.
(v) Complying with all local and international laws.
(vi) Purchasing adequate travel insurance (recommended).
OLA is not responsible for denied boarding, immigration issues, or travel disruptions of any kind.
Travel Risks and Disclaimers
Travel involves inherent risks, including but not limited to illness, injury, delays, force majeure events, weather conditions, closures, Supplier failures, and changes to itineraries. You acknowledge these risks and agree that:
(i) OLA is not responsible for personal injury, property damage, delays, or other losses arising from circumstances beyond our direct control.
(ii) OLA does not guarantee the availability, performance, or quality of services provided by Suppliers.
(iii) Itineraries, ports, activities, accommodations, and amenities may change without prior notice.
Content Guidelines and User Submissions
All user-generated content must comply with OLA Vacations’ Content Guidelines. We may moderate, remove, or reject content that violates rules or legal requirements. You grant OLA Vacations a worldwide, perpetual, royalty-free license to use any content you submit.
Intellectual Property Rights
All content on the Site, including without limitation, all text, software, graphics, images, audio, video, trademarks, logos, service descriptions, designs, photographs, software code, and digital assets ("Site Materials"), are owned by or licensed to OLA Vacations. You may not copy, modify, reproduce, distribute, create derivative works from, or otherwise exploit any Site Materials without the written permission of OLA or its licensors. Trademarks, service marks, cruise line logos, and branding remain the property of their respective owners.
Accessibility
OLA Vacations strives to maintain website accessibility consistent with WCAG guidelines. Third-Party Websites & External Links
Links to third-party websites are for user convenience. OLA does not endorse, control, or guarantee any third-party content and assumes no responsibility for accuracy, security, privacy practices, and products or services it offers.
Privacy and Cookies
Your use of the Site is subject to our Privacy Policy and Cookie Policy. These documents explain how OLA collects, processes, and protects personal data. By using the Site, you consent to those practices.
Currency, Taxes, and Exchange Rates
Currency conversion rates are estimates and may differ at payment. You are responsible for all applicable taxes and assessments.
Promotions and Coupons
Promotions are discretionary and not guaranteed, and may require eligibility verification. Promotions may not be combined unless stated.
Seller of Travel Registrations
Florida Seller of Travel (FSOT)
OLA Vacations Inc. is registered with the State of Florida as a Seller of Travel. Registration No. ST46314. Registration as a seller of travel in Florida does not constitute approval by the State of Florida.
California Seller of Travel (CST)
OLA Vacations Inc. operates under California Seller of Travel Registration No. 2168979-50. Registration as a seller of travel in California does not constitute approval by the State of California.
California Consumer Disclosures
Financial Security: California law requires certain sellers of travel to have a trust account or bond. This business has a bond.
Travel Consumer Restitution Fund (TCRF): This transaction may be covered by the Travel Consumer Restitution Fund if the passenger is located in California at the time of payment. California law requires certain sellers of travel to have a trust account or bond. This business has a bond issued by DBL Surety LLC. California law requires the seller of travel to inform passengers that they may file a claim with the Travel Consumer Restitution Fund if the seller of travel was registered and participating in the fund at the time of sale and the passenger is located in California at the time of payment.
Cruise Provider Disclaimers
Cruise bookings are subject to the Cruise Provider’s passage contract or ticket contract. Providers may modify itineraries, ports, ship assignments, or amenities due to weather, safety, mechanical issues, or operational needs. OLA does not control such changes and is not responsible for itinerary modifications, port omissions, ship substitutions, onboard limitations, cabin reassignments, or changes in amenities. Passengers must comply with all Cruise Provider rules, boarding requirements, conduct policies, and safety regulations. Cruise Providers may deny boarding or remove passengers as permitted under maritime law. OLA is not responsible for resulting costs or disruptions.
Insurance Disclosures
The purchase of travel insurance is optional and not a condition of purchasing any travel service. Travel insurance offered through the Website is provided by licensed third-party insurers (“Insurance Providers”) and their licensed producers. OLA Vacations does not underwrite or issue insurance and may receive compensation for insurance sales. Insurance coverage is governed solely by the terms of the policy issued by the Insurance Provider. OLA Vacations has no authority to interpret or alter coverage terms, does not guarantee claim outcomes, and is not liable for denials.
MANDATORY DISCLOSURE: No employee of Ola Vacations is qualified or authorized to answer technical questions about the benefits, exclusions, and conditions of any insurance offered, or to evaluate the adequacy of your existing insurance coverage. State-specific insurance disclosures may apply depending on the User’s residence. The identity and contact information for the licensed producer and insurer will be provided with your policy fulfillment materials.
SMS and Mobile Communications
If you provide a mobile phone number to OLA Vacations, you may receive text messages relating to your bookings, travel updates, customer support communications, or other interactions with our services.
Messaging frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS messages by following the instructions provided in the text message, including replying STOP where applicable. For assistance, reply HELP or contact us using the information provided in these Terms.
Disclaimers of Warranties and Limitation of Liability
The Website and all Services are provided by OLA Vacations “AS IS” and “AS AVAILABLE”, without any warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, OLA expressly disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, availability, and non-infringement.
No Responsibility for Suppliers
Travel services, including cruises, accommodations, transportation, excursions, and insurance, are provided by independent third-party Suppliers. OLA does not control and is not responsible for any Supplier’s acts, errors, omissions, representations, warranties, breaches, or negligence.
OLA VACATIONS ACTS AS AN AGENT FOR THE TRAVEL SUPPLIERS (CRUISE LINES, AIRLINES, ETC.) NAMED IN YOUR ITINERARY. OLA VACATIONS DOES NOT OWN, OPERATE, OR CONTROL ANY OF THESE SUPPLIERS AND IS NOT RESPONSIBLE FOR THE ACTS, OMISSIONS, OR DEFAULTS OF ANY THIRD-PARTY PROVIDER.
Limitation of Liability
To the maximum extent permitted by law, OLA is not liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits or lost opportunities, arising out of or in connection with your use of the Website or Services, even if advised of the possibility of such damages.
OLA’s total aggregate liability for any claim arising out of or relating to the Website or Services shall not exceed the total amount you paid for the specific Services giving rise to the claim.
Nothing in this section limits liability for fraud, intentional misconduct, or any liability that cannot be excluded under applicable law.
Indemnification
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless OLA Vacations, its officers, directors, employees, affiliates, agents, suppliers, and contractors from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and costs) arising out of or relating to:
(i) your use or misuse of the Website or Services;
(ii) your violation of these Terms;
(iii) your violation of any Provider terms, conditions, rules, or policies;
(iv) your infringement or violation of any intellectual property or other rights of a third party;
(v) any action or omission by you in connection with a booking, travel activities, or interactions with Providers.
This indemnification obligation shall survive your use of the Website and the termination of these Terms.
Changes to Terms
OLA may update or modify these Terms at any time and without notice. Updated Terms will be posted on the Site with a revised “Last Updated” date. Continued use of the Site constitutes acceptance of the updated Terms.
Dispute Resolution
Binding Nature of Supplier Contracts
OLA Vacations Inc. acts strictly as an independent sales agent for third-party travel suppliers, including cruise lines, tour operators, and hotels. When you book travel services, you are entering into a separate legal contract with that supplier. You are bound by the supplier's terms and conditions, which govern the services you purchase. You agree to read and accept all of the supplier's terms and conditions, including but not limited to, those concerning cancellations, refunds, liability limitations, and specifically, dispute resolution.
IMPORTANT NOTICE: Most cruise line Passenger Ticket Contracts contain clauses that significantly limit your legal rights, including a requirement for mandatory binding arbitration, a waiver of your right to a jury trial or class action, and a specified exclusive venue (Forum Selection Clause), such as Miami, Florida, for all legal claims against the cruise line, regardless of your state of residence.
Dispute Resolution for Claims Against OLA Vacations Inc.
Any dispute, claim, or controversy arising out of or relating to your transaction with OLA Vacations Inc. (excluding claims that are governed by the supplier’s contract) shall first be submitted to non-binding mediation in Broward County, Florida within sixty (60) days of the dispute arising. If the dispute is not resolved through mediation, it shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its commercial rules then in effect. The arbitration shall take place in Broward County, Florida, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The governing law for all disputes directly with OLA Vacations Inc. shall be the laws of the State of Florida.
Waiver of Jury Trial and Class Action
YOU AND OLA VACATIONS BOTH WAIVE THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
By agreeing to these terms, you and OLA Vacations Inc. both waive the right to a trial by jury and agree that any dispute resolution proceedings, whether in court or arbitration, will be conducted only on an individual basis and not in a class, consolidated, or representative action. You and OLA Vacations may not act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any claim.
Any claim against OLA Vacations must be brought within one (1) year after the cause of action arises, or it is permanently barred.
Acceptance of Terms
Your use of this website, the retention of tickets, reservations, or bookings after issuance, or your payment for any travel services, shall constitute your consent to the above terms and conditions and a binding agreement on your part to convey the contents hereto to your travel companions or group members.
Contact Information
For support or legal notices:
Email: [email protected];
Address: OLA Vacations, Unit 201, 200 S. Andrews Avenue, Fort Lauderdale, FL 33301